99.9% Uptime Guarantee

Othio Hosting guarantees 99.9% server uptime. If in any month we fail to meet our guarantee, customers are eligible for an account credit based on the posted schedule.

In order to be eligible for an SLA account credit, customers must: (1) have account in good standing, and (2) submit ticket through helpdesk requesting SLA credit. Account credits will not be issued in cases of (1) scheduled downtime or maintenance, (2) interruption to service due to non- or late-payment, TOS violations, and abuse notifications, and (3) ISP and local connectivity problems.  SLA credits will be issued based on the monthly renewal price of the affected plan according to the following schedule:
Uptime SLA Credit
99.9%+ Guaranteed
99.8% 10%
99.7% 20%
99.6% 30%
99.5% 40%
99.4% 50%
99.3% 60%
99.2% 70%
99.1% 80%
99.0% 90%
< 99.0% 100%
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